I’m Todd Akers, a support engineer at Capital One and a champion of PagerDuty. I’ve been helping teams onboard, configure, and deploy PagerDuty for 2 years. I’ve written the documentation used by our LOB and have engaged with over 450 teams at CapitalOne on how best to use PagerDuty.
I’ve been a Systems Administrator for about 20 years for a number of different companies too long to list here.